Templates

Best WhatsApp reminder messages for small businesses

Good WhatsApp reminders are short, specific, and easy to act on. Use the customer name, invoice number, amount, due date, and payment link so the customer does not have to search for details.

Due soon reminder

Hi {customer_name}, quick reminder that invoice {invoice_number} for {amount} is due on {due_date}. You can pay here: {payment_link}. Thank you.

Due today reminder

Hi {customer_name}, invoice {invoice_number} for {amount} is due today. Here is the payment link again: {payment_link}. Please message us if you have any questions.

First overdue reminder

Hi {customer_name}, invoice {invoice_number} is now overdue. The remaining balance is {amount}. You can complete payment here: {payment_link}.

Polite final reminder

Hi {customer_name}, we are following up one more time on invoice {invoice_number}. If payment has already been made, please send the confirmation so we can update your account.

Partial payment reminder

Hi {customer_name}, thank you for the partial payment. The remaining balance on invoice {invoice_number} is {balance}. You can pay the balance here: {payment_link}.

Payment received thank-you

Hi {customer_name}, thank you. We received your payment for invoice {invoice_number} and updated your account.

What every reminder should include

Customer name or business name.
Invoice number and amount due.
Due date or number of days overdue.
Payment link or payment instructions.
A simple request to reply if anything is wrong.
A clear sender name so the message feels legitimate.

Common reminder mistakes to avoid

Avoid vague messages, repeated copy-paste follow-ups without context, and reminders sent after the customer has already paid. A CRM helps by showing payment status and reminder history before your team sends the next WhatsApp message.

Learn about WhatsApp CRM